General Inquiries (FAQ). Automated handling of non-clinical patient questions about the clinic — such as location, hours, services, and contact details.
Front Desk
The AI front-desk assistant for clinics
Handles appointment booking, confirmations, reminders, and routine questions through WhatsApp, Instagram, and other chat channels. Helps clinics keep patient communication moving while reducing front-desk admin time.
Capabilities
Workflow capabilities
Appointment management. Automated scheduling, rescheduling, and cancellation of patient appointments with real-time access to the clinic’s calendar.
Appointment reminders. Customisable automated reminders sent to patients before their appointments — adjustable by timing, frequency, and message content.
After-hours handling. Smart response system for patient inquiries received during lunch breaks or outside working hours.
Flexible time slot duration. Automatic adaptation of appointment slot duration based on service type, procedure complexity, or appointment category.