Feedback surveys. Structured feedback on staff, communication, and clinic experience.
Service Quality
The AI feedback and review manager
Collects post-visit feedback, supports Google Review requests, and helps teams spot service issues that need follow-up. Gives clinics a clearer view of patient experience across locations.
Capabilities
Workflow capabilities
Google Review requests. Patient satisfaction checks with Google review prompts for satisfied patients.
NPS monitoring. Collection and tracking of Net Promoter Score (NPS) to measure loyalty and overall patient perception.
Complaint management. Automated handling of patient complaints and incident reports — including classification, prioritisation, and escalation to the right clinic staff.