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We'd love to answer your questions and show you how MIEA works.
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“By supercharging our CARES™ care management system with MIEA's generative AI capabilities, we're enabling eldercare facilities and smaller healthcare providers to offer personalized care at scale.”
Li Lian Ng
CEO at Tetsuyu Healthcare
Common questions
Questions we hear most from teams evaluating MIEA
Everything about pricing, onboarding, and getting started.
Pricing
Which MIEA plan fits my clinic best?
Starter and Plus fit single-clinic teams that want a self-service starting point. Pro fits clinics that need higher message capacity plus hands-on onboarding and concierge support. Advanced is for growing groups with up to 5 outlets and WhatsApp lines. Enterprise is for larger or more customized setups.
How are usage limits measured, and what happens if we need more volume?
The current site presents plan capacity in pooled monthly messages rather than conversation caps. Starter includes 1,000 messages, Plus 3,000, Pro 15,000, and Advanced 30,000 across the account. If your clinic goes over the included monthly limit on Starter, Plus, Pro, or Advanced, an additional 1,000 messages is automatically added for USD 33. Enterprise volume is handled by quote.
Is there a free trial, and do self-service plans require a credit card?
Yes. Starter and Plus are presented on the current pricing page as self-service plans with a free trial, and both are marked as not requiring a credit card to get started. Pro, Advanced, and Enterprise are positioned as plans with dedicated support rather than self-service free-trial plans.
Is there a setup fee?
There is no separate public setup fee listed on the current site. Starter and Plus are positioned as self-service plans. Pro, Advanced, and Enterprise include hands-on onboarding and dedicated support. If your clinic needs a custom rollout or custom integration scope, we can discuss that during sales.
Setup
What is required to connect MIEA?
Depending on plan, setup is either self-service or guided by our team. We usually need basic clinic details, a verified Meta Business Portfolio for WhatsApp setup, a WhatsApp Business number, access to the clinic system MIEA should work with, and the workflow context that shapes booking, reminders, FAQ handling, and staff handoff.
How does the initial setup of MIEA work?
The rollout depends on plan and setup complexity. Starter and Plus are presented on the site as self-service plans. Pro, Advanced, and Enterprise include hands-on onboarding and dedicated support. In every case, setup covers workflow mapping, knowledge-base and handoff preparation, WhatsApp Business setup, and the clinic systems involved in the rollout.
How long does launch usually take?
On self-service plans, launch is immediate. On plans with dedicated support, launch typically takes from 1 to 5 business days. During onboarding, our engineers and technical specialists gather the clinic's workflow details, structure the prompt and knowledge setup, ask follow-up questions, connect calendars and doctor availability, and configure the logic needed for MIEA to respond naturally and operate reliably in day-to-day clinic communication.
Why is Business Portfolio verification required?
Because the WhatsApp Business account used by MIEA is tied to your Meta Business Portfolio. Verification helps keep the account in good standing and reduces the risk of setup or messaging issues once the channel is live.
Why do I need to provide access to the Business Portfolio during MIEA installation?
If MIEA is being connected to your WhatsApp Business setup, Business Portfolio access may be needed so the account can be configured correctly, linked to the right assets, and checked for setup issues. It is part of making the WhatsApp connection work reliably rather than an unrelated admin request.
Can we use our existing phone number for MIEA?
Yes, in many cases you can continue using your existing WhatsApp number. We review the current setup first, confirm the migration path, and where supported, transfer the existing chat history so the transition stays seamless for patients.
If I connect my number to MIEA, will there be any restrictions or limitations?
There can be WhatsApp Business platform limitations depending on how the number is connected. For example, WhatsApp Business API setups do not support incoming voice calls, group chats, or receiving one-time passwords on that number. We review those constraints during setup before migration.
If I transfer my number, what happens to existing patient chats?
Where the migration path supports it, existing patient chat history can be transferred into MIEA. The goal is to keep the transition seamless, so patients do not need a separate explanation or a change in how they continue the conversation.
Can we request workflow, prompt, or reminder logic changes after launch?
Yes, on plans with dedicated support. After launch, your team can request changes to workflows, prompts, and reminder logic, and most of these updates are completed within 1 business day.