Pricing

Self-service plans

Sign up, connect your clinic system, and start automating — no onboarding call needed. For hands-on setup and dedicated support, see plans with dedicated support below.

Starter

$ 39 44 /month

1,000 messages

Solo practitioners and small clinics getting started with AI-workflows.

What's included:

General inquiries (FAQ)
Appointment management
Appointment reminders

Start Free Trial

No credit card required

Plus

$ 99 110 /month

3,000 messages

Clinics expanding patient communication and automating day-to-day operations.

Everything in Starter, and:

After-hours handling
Feedback surveys and sentiment analysis
Google Review requests

Start Free Trial

No credit card required

Pricing

Plans with dedicated support

Hands-on onboarding, dedicated support, and priority configuration for growing teams.

Pro

$ 399 440 /month

15,000 messages

Clinics that need deeper automation, higher message capacity, and tech team support.

Everything in Plus, and:

Conversation recovery
Flexible time slot duration
Concierge Chat Support

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Advanced

$ 799 880 /month

Up to 5 outlets (WhatsApp lines) · 30,000 messages

Growing clinic groups that need multi-location coordination and higher message capacity.

Everything in Pro, and:

Multi-branch intelligence
Analytics reports

Get Started

Enterprise

Talk to us Talk to us

Unlimited outlets, lines, and messages — by quote

Larger healthcare providers requiring deeper customization, broader integrations, analytics, and custom SLA-baked support terms.

Everything in Advanced, and:

Analytics reports included
NPS monitoring
Complaint management
Marketing & ad awareness
Dedicated account manager
Custom Enterprise Support terms

Contact Sales

Pricing matrix

Compare every plan

Use the billing toggle above the cards to switch between monthly and annual pricing. The matrix below compares capacity, support, and feature access in one open table.

Pricing comparison matrix
Feature	Starter	Plus	Pro	Advanced	Enterprise
Outlets per account Clinic locations included in the plan.	1	1	1	5	Custom or unlimited by quote
WhatsApp lines per account Chat lines included in the plan.	1	1	1	5	Custom or unlimited by quote
Included monthly messages Pooled monthly message allowance.	1,000 pooled per account	3,000 pooled per account	15,000 pooled per account	30,000 pooled per account	Custom or unlimited by quote
Additional message packs Automatic top-up when the included monthly limit is reached.	USD 33 per additional 1,000 messages	USD 33 per additional 1,000 messages	USD 33 per additional 1,000 messages	USD 33 per additional 1,000 messages	Custom by quote
Support Customer support and response window.	Email Support: email support for customer questions and configuration guidance, with responses within 1 to 3 business days.	Email Support: email support for customer questions and configuration guidance, with responses within 1 to 3 business days.	Concierge Chat Support: support for customer questions, configuration guidance, and prompt engineering assistance, with responses within 8 hours during Singapore business days from 10:00 to 19:00 Singapore time; requests received outside that window start the 8-hour clock at 10:00 on the next Singapore business day.	Concierge Chat Support: support for customer questions, configuration guidance, and prompt engineering assistance, with responses within 8 hours during Singapore business days from 10:00 to 19:00 Singapore time; requests received outside that window start the 8-hour clock at 10:00 on the next Singapore business day.	Custom Enterprise Support: support scope and response terms are agreed individually with each client and documented by quote.
Service-level inclusions Onboarding and support scope by tier.	Self-service and Email Support	Self-service and Email Support	Onboarding and Concierge Chat Support	Onboarding and Concierge Chat Support	Onboarding, Custom Enterprise Support, and dedicated account manager
CMS/EHR integration Connect MIEA to the clinic's CMS or EHR so schedules, appointment data, and operational context stay in sync.	Included	Included	Included	Included	Included
Patient chats Handle inbound and outbound patient conversations through the clinic's WhatsApp channel in one continuous workflow.	Included	Included	Included	Included	Included
General inquiries (FAQ) Answer routine patient questions about location, directions, working hours, available services, contact details, and booking procedures with fast and consistent replies.	Included	Included	Included	Included	Included
Appointment management Handle the full appointment flow by finding available time slots, booking visits, and processing reschedules or cancellations with real-time calendar access.	Included	Included	Included	Included	Included
Appointment reminders Send automated WhatsApp reminders based on clinic settings, including timing, frequency, and message templates, to reduce no-shows and improve schedule reliability.	Included	Included	Included	Included	Included
After-hours handling Recognize when the clinic is closed or the front desk is unavailable, respond appropriately, and capture the details needed for follow-up when the team is back online.	-	Included	Included	Included	Included
Conversation recovery Detect idle or abandoned conversations and send timely reminders that bring patients back to completion.	-	-	Included	Included	Included
Flexible time slot duration Adjust appointment slot length automatically based on service type, procedure complexity, appointment category, and clinic preferences.	-	-	Included	Included	Included
Feedback surveys and sentiment analysis Collect structured feedback on staff, communication, and the overall clinic experience, then analyze sentiment to reveal service-quality patterns over time.	-	Included	Included	Included	Included
Google Review requests Check patient satisfaction after a visit and invite happy patients to leave a Google review, helping strengthen ratings while routing sensitive feedback into internal follow-up.	-	Included	Included	Included	Included
NPS monitoring Measure NPS, record scores, categorize patients as Promoters, Passives, or Detractors, and analyze open-text feedback to highlight loyalty trends.	-	-	-	-	Included
Complaint management Capture negative feedback and incident details, classify each case by severity and type, and route it to the right person or team for follow-up.	-	-	-	-	Included
Multi-branch intelligence Give MIEA a shared view across locations so schedules, services, staff availability, and patient context stay aligned from branch to branch.	-	-	-	Included	Included
Analytics reports Deliver performance, communication, and service-quality reporting so teams can review what is working and where attention is needed.	-	-	-	On request through support	Included
Marketing ad-awareness Recognize when an inquiry is tied to a live campaign or promotion and tailor the reply to the relevant offer, pricing context, or landing-page promise.	-	-	-	-	Included

Common questions

Pricing questions

Which MIEA plan fits my clinic best?

Starter and Plus fit single-clinic teams that want a self-service starting point. Pro fits clinics that need higher message capacity plus hands-on onboarding and concierge support. Advanced is for growing groups with up to 5 outlets and WhatsApp lines. Enterprise is for larger or more customized setups.

How are usage limits measured, and what happens if we need more volume?

The current site presents plan capacity in pooled monthly messages rather than conversation caps. Starter includes 1,000 messages, Plus 3,000, Pro 15,000, and Advanced 30,000 across the account. If your clinic goes over the included monthly limit on Starter, Plus, Pro, or Advanced, an additional 1,000 messages is automatically added for USD 33. Enterprise volume is handled by quote.

Is there a free trial, and do self-service plans require a credit card?

Yes. Starter and Plus are presented on the current pricing page as self-service plans with a free trial, and both are marked as not requiring a credit card to get started. Pro, Advanced, and Enterprise are positioned as plans with dedicated support rather than self-service free-trial plans.

Is there a setup fee?

There is no separate public setup fee listed on the current site. Starter and Plus are positioned as self-service plans. Pro, Advanced, and Enterprise include hands-on onboarding and dedicated support. If your clinic needs a custom rollout or custom integration scope, we can discuss that during sales.